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FAQ
FAQ

FAQ

Shipping & other questions

Please read the questions and answers below for assistance with your needs. If you can't find the answer here, Please Contact us

General Questions

My hair is completely relaxed. Can I use any of Miss Jessie’s™ products?

Absolutely! Start with our Crème de la Curl non-sulfate cleanser and Super Sweetback deep conditioning treatment. Curly Buttercreme and Baby Buttercreme would be great for you as a daily moisturizer. This rich non-greasy cream is also excellent for smoothing down your hairline edges. For curly options, you can use Miss Jessie’s Curly Meringue and proceed to do a spiral set using flexible rods.

I have straight relaxed ends in addition to new growth (natural hair). I did not get great curls after using Miss Jessie’s Curly Pudding. What can I do?

For optimum results, you will have to remove the straight ends to get the maximum texture. The ends of your hair dictate the over-all look. If you're not ready to get your ends cut, you will have to roll the ends using perm or flexible rods.

I have a Jerri curl. Can I use Miss Jessie’s products?

Yes. You can switch it up and use Miss Jessie’s Curly Pudding or Curly Meringue on occasion. Keep in mind that a Jerri curl is a double process chemical service and cannot survive too long if the hair is not saturated in a wet environment (activator). So eventually you will have to go back to your Jerri curl routine. Miss Jessie’s Curly Buttercreme and Baby Buttercreme would be a great daily moisturizer for you!

Do I need an over-head dryer or can I let it air dry?

If your hair is thick and long we recommend a portable tabletop overhead dryer to speed up drying time. We also recommend full drying time for a superb result. Drying time on average kinky hair is about 1 hour. Summer months and warms climates accommodate air-drying. You may use a diffuser attachment on your blow dryer to dry and style your curls.

Products

What is the difference between Miss Jessie’s Curly Pudding and Miss Jessie’s Baby Buttercreme?

Miss Jessie’s Curly Pudding is a styling cream. Miss Jessie’s Baby Buttercreme is a rich moisturizing cream but doubles as a styling cream. Great for any natural styling technique (coiling, two strand twist, fingerstyling, etc).

What is the difference between Miss Jessie’s Curly Buttercreme and Miss Jessie’s Baby Buttercreme?

Miss Jessie’s Curly Buttercreme and Baby Buttercreme perform the same. However, Miss Jessie’s Curly Buttercreme has an invigorating peppermint scalp sensation and scent. Miss Jessie’s Baby Buttercreme does not have the peppermint scent. Yet, it is mildly scented for children.

I just started my transition and I don't want to do the "Big Chop", which products should I use during this time?

You may use Crème de la Curl non-sulfate cleanser along with Super Sweetback Treatment deep conditioner. Quick Curls or Curly Meringue styling creams with flexible rods for a soft curl look, and Baby Buttercreme for moist and daily maintenance.

What is the difference between Curly Pudding and Curly Meringue?

Curly Pudding is our heaviest styling cream yet, providing hold, definition, and moisturizers to give your hair more control and combat shrinkage. Curly Meringue provides hold, definition without moisturizers to create more volume.

Can I mix Miss Jessie’s Curly Pudding with Baby Buttercreme together when I’m applying to my wet hair?

Yes. Our customers get very creative with the products as well. The end results vary.

My hair is naturally kinky and I got a great curly result using Miss Jessie’s Curly Pudding but some areas still look like an afro. What can I do?

It may be that you did not apply enough product on the areas (make sure hair is freshly damped). Give all areas the same attention. For areas that have less/no texture (no-circular kink), you'll have to physically add texture yourself. Try Coiling or a Double Strand Twist in those areas. After it’s completely dry, you can blend the difference in curl by finger combing.

I am a stylist and I've been using a "dab" of Miss Jessie’s Curly Pudding and Miss Jessie’s Curly Meringue to "wrap & curl." It comes out great! Is this okay?

Absolutely! Many stylists are doing the same with a primarily relaxed clientele. Miss Jessie’s CURLY PUDDING™ is non-chemically altering.

I have a whole jar of this Curly Pudding. How can I use this product?

Miss Jessie’s Curly Pudding has so many functions. If you did not get the hang of one styling method you have other options. Try a Double Strand Twist set, Coiling or Fingerstyling.

Do some of your products contain mineral oils? Isn’t bad for your hair?

Mineral oil is just one ingredient in some of our products. Our products also contain other natural oils such as sweet almond oil, avocado oil, macadamia seed oil and shea butter which are proven to be moisturizing to the hair as well.

Do your products contain alcohol?

As far as alcohol, our products contain Cetyl alcohol which is not anything like the drying alcohols. It is actually a fatty alcohol that helps to moisturize the hair. It is a very common ingredient in shampoos and conditioners.

Shipping

How will my package be shipped?

Our shipping carrier is UPS. UPS does not deliver on Saturday or Sunday, nor do they deliver to PO Boxes. At this time we do not ship to APO & FPO. We now ship International via UPS Expedited or Express Service. Please be aware that you will be responsible for all duties and taxes, if applicable in your country.

How long will it take to get my package?

UPS will take up to 3-5 Business days to deliver to the East coast and 5-7 Business days to deliver to Midwestern states and the West coast.

After I place my order, how soon will it be shipped out?

Orders placed before 1 pm EST M-F will go out the same day. Orders placed after 1 pm EST M-F will go out the next business day. Delivery is NOT offered on Saturday. This includes overnight delivery.

I'd like to check the status of my order. How do I do it?

If you'd like to check the status of your order, please use the tracking # included in your shipping confirmation e-mail.

I missed my package delivery. Will they come back?

UPS attempts to deliver a package 3 times, on 3 consecutive business days. After 3 delivery attempts, UPS will send a postcard and hold the package for 7 business days. After that, they will return the package back to Miss Jessie's. You can request Miss Jessie's to reship your package, but there may be an additional shipping fee. It is your responsibility to provide us with an accurate UPS deliverable address.

I have not received my package yet, what should I do?

If you did not receive your package within 2 weeks please call us toll-free at 1-888-JESSIE-6 so we can do a search with UPS to track your order.

Do you charge sales tax?

Only orders shipped to a New York address are subject to a 8.375% state sales tax. Per NYS law sales tax must be computed on the subtotal of items plus the shipping cost. We do not collect sales tax from any other state at this time.

I received an incorrect item in my package. What should I do?

You should e-mail your claim within 5 days from the date you received your package. As long as the items are unopened and unused it would be our pleasure to assist you however we can.

What is your return policy?

Should you ever buy anything from Miss Jessie's that is not pleasing to you, you may return them to the original point of purchase, for a full 100% money-back guarantee within 30 days of purchase.

Customers who purchase products from Miss Jessie's website may return them by mail. Please call 1-888-JESSIE-6 (1-888-537-7436) for more details. Items purchased in Miss Jessie's free-standing store may be returned to the store. Miss Jessie's products purchased in all other locations must be returned to their original point of purchase.

Please include the sales receipt and/or invoice with any return. If you buy Miss Jessie's products from unauthorized retailers or other unauthorized sources, we cannot assist you with any problems that you may encounter.

If you need further information regarding the return of any Miss Jessie's products, please call us at 1-888-JESSIE-6 (1-888-537-7436) and it would be our pleasure to assist you however we can.

Salons

What days are the Miss Jessie’s Salons open?

Our Miss Jessie’s salons are open Tuesday through Saturday by appointment only.

Can I get a service done the same day as my consultation appointment at Miss Jessie’s Salon?

Absolutely! Consultation and service are done the same day.

What is the purpose of a consultation?

A consultation is required for all first-time clients. In the consultation, the client discusses the history of their hair, they’re expectations and what they are trying to achieve. Our stylist will then provide options and services, including products to help the client’s hair be more manageable.

Can I write a check at Miss Jessie’s Salon?

Not at this time.

Are consultations free?

Consultations are free with service at Miss Jessie’s Salon. Without service, the consultation fee is $75.

I need to re-schedule my appointment. I don't want to forfeit my deposit of $75. What is the deadline for cancellations?

24-hour notice is required on all cancellations.

Is my deposit of $75 refundable once I schedule my appointment?

No. All deposits are non-refundable.

I'd like to bring a friend along for my visit. Can he or she wait?

Not at this time. Appointments are for scheduled clients only. Sorry, no exceptions.

How long will my appointment take?

Set aside at least 2-4 hours give or take. Working with natural hair can be a very manual process.

I am taking out my braids and I am scheduled for a Silkener™. Is it okay to take them out the night before?

No. The Silkener™ is a chemical process/service. We recommend taking braids out one-week and washing your hair 3-4 days prior to your visit so your scalp will not be sensitive.

I feel a little self-conscious arriving at your salon without my hair done. I'd like to come with my hair styled and with product in it. Will you still be able to determine what my curly style options will be when you consult with me?

No. We cannot give an accurate consultation if your hair is not in its natural state.

I don't want any chemicals. If I come in for a consultation, will you try and push a Silkener™ on me?

Absolutely not. Through consultation, we will inform you of all the non-chemical services that might interest you.

Do you guys only specialize in Ethnic hair?

Miss Jessie’s is a full-service salon with expertise in all hair types and textures including curly, kinky and wavy.

Do you use your own products?

We use our very own products on all natural style services at Miss Jessie’s Salon.

Privacy

Is my credit card information safe when ordering online?

Absolutely. We use 256-bit SSL certificates encryption with a certified Level 1 PCI DSS compliant hosted platform.

Where can I read your Privacy Policy?

Our Privacy Policy can be read at this link.